Made-to-Order & Pre-Order: How It Works, Timing, Cancellations & Refunds

Many of our pieces — especially custom posters and pre-order art — are made to order: crafted specially for you, then shipped by sea in batches. That is how we keep beautiful, made-to-your-size art affordable. Here is exactly how it works, so there are no surprises.

What does “made-to-order” or “pre-order” mean?

It means the piece is not sitting on a shelf — it is produced specifically for your order (your chosen art, size and finish), then quality-checked, packed and shipped to you. Nothing is mass-warehoused, which keeps waste down and the price low.

How is my order made and delivered?

Every order travels the same ten-step journey. The early and final steps are in our control; the shipping and customs steps in the middle are handled by carriers and authorities — out of our direct control:

1. 1Graphics & Printing — your artwork is prepared and printed.
2. 2Making & Framing — the piece is produced and framed.
3. 3Quality Check — inspected to make sure it is right.
4. 4Packaging — protectively packed for a long journey.
5. 5Sea Cargo Freight — loaded for shipping *(carrier-controlled)*.
6. 6Sea Transit — the voyage by sea *(carrier-controlled)*.
7. 7Port & Customs Clearance — processed by authorities *(out of our control)*.
8. 8Handling — unloaded and moved onward *(out of our control)*.
9. 9Transport to Us — brought to us locally.
10. 10Delivery to You — sent on its final leg to your door.

Why does it take a while to arrive?

Because each piece is made in a batch and travels by sea cargo (not air), it takes longer than an off-the-shelf item — and that is exactly what keeps it affordable. Quality and delivery are assured — only the *exact* arrival time can vary with shipping and customs.

Is the price I see the final price?

Yes. The price shown is exactly what you pay — it already covers the full journey above (making, framing, freight, customs and delivery). There are no surprise fees at the end.

Will I get updates on my order?

Yes — we will keep you posted on your order status as it moves through production and shipping, so you always know where it is up to.

Can I cancel or get a refund if I change my mind?

Because these pieces are made or ordered specially for you, we cannot offer a refund simply for a change of mind, or because delivery is taking longer than expected. Please order thoughtfully and allow plenty of time for sea freight.

What if my order is lost or arrives damaged?

You are covered. We guarantee either delivery or a refund if a shipment is lost, arrives damaged, or in other genuinely justifiable circumstances — assessed and granted at our discretion. If something is wrong, contact us with your order details and photos and we will make it right.